Pros
Decent pay, 1 day a week to work from home via VPN, decent benefits but getting progressively worse the last few years.
Cons
The bank is constantly trying to cut costs, which has resulted in a rather poor work environment over the last few years. They have the Rhode Island mentality of "Your lucky to have a job" since the economy in RI is typically the worst in the US. Citizens is in the process of outosurcing all of its IT to India. Other bank groups are to be outsourced sooon as well. The outsourcing companies provide awful service, but Citizens is just interesting in trying to save a buck and doesn't care about quality any more. Citizens has become known for working salaried employees as many hours as possible without giving any comp time or other perks. The work life balance is terrible here. .Citizens used to be a great place to work, but not anymore. I would not recommend anyone to work here.