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      Citizens

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      Citizens reviews

      Universal Banker - Personal Universal Banker Citizens Employee Review

      1.0
      May 22, 2015
      Personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      I cant think of one pro other than you get paid weekly and you get 3 weeks pto from the start of a new year but no one stays that long to take it all! They have plenty of career opportunities because of the rotating door each branch has.

      Cons

      Terrible company all the way around. Terrible pay, treats you terribly and pays terribly while working terrible hours and days. All they want is sales, sales and more sales (they dont care how you get them as long as you do), then doesnt pay out your bonus because you moved on to a better company. Id give them a negative rating if I could. Worst 6 months of my career!

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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