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      Citizens

      Engaged Employer

      Citizens reviews

      So disappointing to see this place spiral - Client Relationship Manager Citizens Employee Review

      1.0
      Apr 11, 2023
      Client relationship manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unfortunately, very little. The schedule perhaps? You can earn more referring a new hire than you can as a quarterly bonus.

      Cons

      This place has gone from being a place everyone wanted to work at, to a place that no longer has value. Incentive plans get redrawn, are arbitrary, and do not pay you for your work. Salary is below industry average. Citizens has bought in and invested heavily on a vision that can't get off the ground, largely because they have made the choice to not pay those that do the work. Morale is exceptionally low. Productivity is low. Compensation is low. All of this is due to restructuring and restrictions of the role. This is a role that is not worth it in a professional sense they way it is currently structured.

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      Citizens Response
      3y
      Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us hasn't been what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      Jun 8, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent work environment with great management

      Cons

      Nothing negative to complain about

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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