There is plenty of talk about driving toward innovation and growth in public and collective forums; however, the decision-makers have limited experience beyond working at Citizens. Their limited perspective lends itself toward intimidation tactics and fear-based decision-making. If you have a degree that you’re proud of (or the desire to attain one) don't bother working here, many people at and above the title of 'Vice President' don't have a college degree. This - combined with the reality that nearly all employees are from New England - creates a myopic and close-minded culture, which is prone to stereotype other cultures and regions within the US and beyond. You will be expected to have an active status (a green checkmark) on your Microsoft Teams from 8:00 a.m. - 6:00 p.m., which makes commuting a bit tricky, especially when your manager is working remotely, thus having an extra two hours per day to monitor the status of employees on Microsoft Teams...it also makes going to the restroom or grabbing lunch a bit difficult, so you might want to bring a colostomy bag and a protein shake to work. If you simply need a job, they'll probably have one for you, but if you are looking for fulfillment, career development, and a greater sense of purpose, then I'd consider looking elsewhere, pretty much anywhere.