The sales goals will crush you. Unethical at best… - Branch Manager Citizens Employee Review

3.0
Jun 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent salary. Good branch hours. Great staff. Great peers.

Cons

Where to begin? Hmm. Let’s start with market level managers (not branch, not district; MARKET) checking the time the alarms were set in the branches. If they were before a designated time that you should have still been there making sales calls; well- you’d get an earful. As a manager. I am directed to - manually track activities and sales and stack rank employees against each other. - rely on numerical data ONLY (sales goals/objectives) when determining performance. - we are not expected to “leave” for the day until a certain # of calls are made/accounts opened/appointments set). Pressure. Pressure. Pressure. Watch out Wells Fargo; you may have another bank to take your place…

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Citizens Response
2y
Thank you for sharing your thoughts. We're sorry to hear that you are not enjoying your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

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5.0
Jun 24, 2026
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Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
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Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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