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      Citizens

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      Citizens reviews

      Terrible - Virtual Relationship Manager Citizens Employee Review

      1.0
      Jun 30, 2024
      Virtual relationship manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro is the pay but the rest it isn’t worth it.

      Cons

      Where to start… TERRIBLE culture. Upper management is awful. The caliber of individuals think they’re “Succession” successful and act just like the characters of the show - awful. Sales are high pressure even when you’re hitting above 80%. Turnover is constant. I wouldn’t work there again if it was the last option I had.

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      Citizens Response
      2y
      Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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