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      Citizens

      Engaged Employer

      Citizens reviews

      Amazing Company to work! - Senior Customer Advocate Citizens Employee Review

      5.0
      Jul 8, 2024
      Senior customer advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, Development, Reward. Citizens has very generous benefits including Maternity/Paternity programs when adding to your family. They offer so many programs to further your education and develop yourself including tuition reimbursement. They have many opportunities to give and receive recognition - and amazing rewards including trips and bonuses. Work Life Balance Exists Here!!

      Cons

      I really thought about this to leave an honest answer and I truly see no Con in working for this company.

      avatar
      Citizens Response
      1y
      Thanks for taking the time to leave your thoughts and for over 6 years with us. We're so glad you're enjoying our many benefit offerings, such as maternity/paternity leave. We have an amazing benefits team that works hard to provide colleagues with resources to support a positive work life balance!

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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