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      Citizens

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      Citizens reviews

      GROWTH is encouraged here - Contact Center Specialist Citizens Employee Review

      5.0
      May 1, 2025
      Contact center specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a company that cares about the welfare of it's employees. All companies say that, but this one actually asks how you're doing, what they can do better (for YOU, not just the customer) and they are actively involved in helping employees succeed and grow and move up (or happily stay put if they want). The culture here is what I'm impressed by. I'm comfortable here, always feel heard, always supported. Also, working from home is a huge plus for me. Love that.

      Cons

      Well...this is a call center job. Customer service isn't always fun. There will be calls back-to-back at times, you'll get yelled at every now and then, the call metrics can be a pain, but this is a call center job. That's just the nature of the beast.

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      Citizens Response
      1y
      Thanks for sharing your thoughts! It's fantastic to hear that you're enjoying your time with us and feel supported by the growth opportunities offered to you. We appreciate all your hard work - our Contact Center colleagues play a HUGE role in supporting customers in their time of need. We truly couldn't do it without you!

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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