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      Citizens

      Engaged Employer

      Citizens reviews

      Working at Citizens - HM Customer Advocate Citizens Employee Review

      4.0
      Jul 2, 2025
      Hm customer advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is flexibility for a nice work life balance. Also, there are a lot of engaging activities for colleague engagement.

      Cons

      There isn't a clear career path for growth. Citizens has plenty of job openings, but many of the opportunities are lateral moves rather than career advancement opportunities.

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      Citizens Response
      11mo
      Thanks for taking the time to leave a review! We're glad to hear you're enjoying your work life balance, but want to make sure you're aware of options for exploring career growth at Citizens. If you haven’t yet explored all the resources offered to support colleagues, consider signing up for Office Hours with one of our recruiters, visit the Citizens Talent Matters tool to find opportunities suited to your skills and aspirations, or take advantage of Citizens Academies to develop new skills or hone existing ones.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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