High Stress, Lies About Hybrid Work, Low Pay, Bad Benefits - Anonymous employee Citizens Employee Review

2.0
Aug 7, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are lots of opportunities to move up and lots of chances for career growth but the easiest way to do that is go to Fidelity or Santander and then come back because you probably won't see a pay increase unless you do.

Cons

They just rolled back their hybrid model from 3 days in office to 4 days in office because "we value face to face" and "at least we're not JP Morgan or Bank of America, right?" Don't worry, though, all the executives who made that decision will still be using Zoom to dial into meetings because it doesn't apply to them. Every employee survey reveals the same thing: everyone is stressed, the pay is bad, the benefits are bad, the IT infrastructure is bad. They make lots of sad faces and don't change anything. And that's the people who bother to take the surveys, many people don't because they've gotten used to the "sad face, don't change anything" routine.

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Citizens Response
9mo
Thank you for taking the time to share your feedback. Our in-office policy exists with the reassurance that flexibility remains at the core of who we are and encourage colleagues to connect with their manager to discuss their individual situations.

Explore other reviews about Citizens

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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