Citizens needs to listen to what their customers and colleagues are actually saying - Branch Manager Citizens Employee Review

3.0
Sep 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits PTO Products offered Digital platforms Competitive Rates Variety of ways customers can do banking

Cons

1.Understaffed 2.High sales focus 3.Investment sales priority to earn incentive 4.Lowered value of incentive category or removed some all together making it harder to achieve sales target 5.NPS surveys- don’t listen to what customers are saying. Understaffed and long wait times. Hard to find a staffed branch. 6.Managers have no time to coach as we have to work the teller line or sell like a banker due to lack of staffing

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Citizens Response
9mo
Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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