Low Pay, High Stress, Hopping on the RTO Trend (And Lying About It) - Senior Analyst Citizens Employee Review

2.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook

Pros

There are a lot of really good people here and if you find the right team and right manager, you can do really well. There are some nice benefits if you know how to look for them, but you have to really dig because they don't publicize them at all. It's a big enough company you can change positions but you have to have a manager who will help you or make your own path.

Cons

Note all the buts. The pay is extremely low (which they know). The stress is really high (which they know). They are hopping on the RTO trend, but pitching it as "Oh, at least we're not as bad as JP Morgan or Bank of America, right? And don't worry, it's flexible! Just work with your manager!" So, basically everything comes down to whether your manager likes you and is willing to work with you (and whether their chain of command will let them). It's nice of them to come out and say so openly and frankly that it all comes down to whether your manager will let you, but we all know how that works. For the money offered and for the in-office requirement (which they will totally be flexible about, don't worry, guys!!!), just go to Fidelity or JPM or BOA. You may as well get paid for it and a lot of nice people work there, too. But at least they admit it's all down to politics. The irony is the execs making the decision to make everyone come back will still be flying in every few months from their houses in Florida and New York because they, of course, don't need to be in the office 4 days a week like we do.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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