they outsourced most of their jobs to the Philippines, driving out all of their American/US-based contractors. they did this by changing their pay structure from hourly, to paying contractors for the "number of emails" they produced. they had a rating system and you had to maintain a certain percentage (grammar, email structure, number of mistakes) in order to keep your job. but they allowed other "Clara's" (as they call you) to evaluate your emails processed. they created a very cut-throat environment and everyone was real quick to evaluate what the previous clara had done in order to ding up percentages. it was ridiculously competitive and unscrupulous. since most of their workers became filipinos, you had non-americans judging your grammar and sentence structure - how does THAT make any sense??? they also highly limit the number of hours you work, so this might be good part-time, but not full-time. at least in the US. last i heard, they were only hiring filipinos anyways because we can't afford to living on $5 per hour but that's average income there. they became a company that only cared about their dollars because they had to report back to investors. it started as a company who seemed to care about their contractors and built a very tight-knit online community. no longer
