Pros
-Pays well when you don’t know how well you could do working for another dealer.
-As far as dealership jobs are concerned they do treat most of their better/average salespeople better than other dealers.
Cons
-Toxic workplace environment: management is unhelpful unless you’re making them money, and most managers can get very crappy with people when they are asked to assist or close a deal, had managers literally refuse to talk to a customer and send me back out there to try and close it, managers dodge customers/complaints constantly until it blows up. Staff is also very toxic in front of house, a lot of talking about each other, people love to gossip, talk junk, and insult and haze others constantly.
-Disorganized: I’ve never worked for a more disorganized company. Zero accountability for middle management from upper management, no standards, and some people are allowed to just do whatever they want whenever. They love to change rules/processes constantly without communicating the procedures to the people carrying them out and then blow up on people for things they didn’t even know.
-Training: Literally none, they told me to go play around in cars for a week and then threw me on the sales floor with no help, shadowing, or assistance. Then they decided to do their “road to the sale” training after I already picked up bad habits from not being taught anything. Their training process for finance was an even bigger mess, it’s never been consistent and they continue to bring in consultants that don’t have the manpower and ability to service an organization their size.
-Facilities: Things are constantly missing/damaged, half the staff parks up front in the winter so we constantly have customer driving in and leaving when they see no parking spots, and nobody cares to address any of it. They can’t even hold the lot attendants accountable for maintaining the lot, cars everywhere, half the lot had dead new cars at one point, and it’s just completely unprofessional looking; hard to convince a customer at one of their luxury dealers you’re a reputable business when the campus look like a buy here pay here lot in the hood.
-Accountability: They only hold people they don’t like accountable. Wasn’t an issue for me but I’ve seen some people get a very raw deal for a mistake or something else while other people constantly screw up the same thing and don’t even get looked at for it.
-Favoritism: Management is very biased and if you’re not a manager’s favorite you’re going to get screwed at some point even if you do an average job and fly under the radar. With so much of the process controlled by management, it’s very easy for them to sandbag people as they please, or blatantly give all the opportunities to their favorite while everybody else fights over the scraps on the floor.