Glorified call center - Sales Agent Clearlink Employee Review

1.0
Apr 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Free lunch every so often

Cons

Not very accommodating in terms of schedules. The WFM department is a joke, if you needed a day off and PTO was all taken up your coach would tell you to go talk to Work Force Managment (WFM) and they would just tell you you're out of luck. I had a dental surgery and needed a couple days off to recover and they told me "sorry, were forcasted to be very busy those days and can't help you out". I had to no call no show those days and be put on a final instead. Also, only 1 personal day? Really? That's a joke. Seriously the WFM department served no purpose. All they did was watch hold times and chat to the coaches when an agent had someone on hold for to long.

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Clearlink Response
9y
Thank you for your feedback. We’re sorry to hear you had an unpleasant experience with WFM and requesting time. We value the importance of a healthy work-life balance and do our best to accommodate our employees' scheduling needs. If you would like to talk with our HR team about the issue, please send an email to hr@clearlink.com.

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5.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Love my boss and love the office. Great benefits and good wfh flexibility.

Cons

Hardly any. Tough clients but that comes with any job.

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2.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Uber Eats Vouchers/Vouchers for food on campus -PTO hours are added every week

Cons

Clearlink went from a CEO that didn’t give a single care about the employees to new leadership that seems to care now but with that, I feel like the new people aren’t aware of what’s really going on. When you’re hired here, boy, do they sell you the dream! Everything is good, and slowly you start to lose hope & very quickly you learn this company is going downhill one way or another. I was part of the social team for years. We were promised growth and new opportunities and that NEVER happened. We’d bring up concerns about leadership in our individual team and the concerns were NEVER taken seriously, because as I easily learned, this company is like high school, they will protect their friends even if it means losing a brand partner. The higher ups will have random meeting to talk about the department & there’s specific higher ups who feel the need to show off their Disney trips/cruises while some of us are struggling to even keep up with bills and living paycheck to paycheck. Overall, there’s A LOT of broken promises on growth. Pay sucks and it’s hard to get a pay raise. Any concern you bring to a higher up will leave you ignored or they won’t do anything about it. Your career won’t grow here unless you’re BFFs with higher ups that have been there forever.

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