They keep you in the dark about what you sell because they know if they told you everything a decent person would feel bad about convincing another human to buy the product. Here are some examples; There was an "addon" service that we sold that served as an antivirus/optimization service, I believe it was called "Frontier Secure" or something to that effect. I signed up for it myself because I like to know what I was selling. When I tried to cancel the service, I literally could not. Every number I called transfered to me to another rep. I had to call the bank and get a new debit card with a different number to stop them from charging me.
We could also sell Centurylink phone service and again, I signed up for it because it seemed like a good deal (given the little information I was given). This is the same service I had sold dozens of customers, telling them the price was $30 per month. When I received my first bill I learned that my monthly payment was $85.
Per month. For a LANDLINE. Trying to think of cons for working here is overwhelming because there are just too many to choose from. They try really hard to do the "hip software culture" and fail miserably because the only ones that get to enjoy that culture are management and team leads. They are very strict about break time. One day I had to leave in the middle of the day because my wife and 2-year-old daughter were in a car accident. They charged it as break time and I was reprimanded. The icing on the disgusting cake though is when I left and they back-dated my quitting date so that the health insurance wouldn't cover the $3000+ medical bills for my back.
