Pros
Pay is above average in comparison to other call centers of a similar caliber, pretty chill environment and co-workers are cool for the most part.
Cons
If you aren't friends with, or have an "in" with, the upper management, you will NOT be promoted. A close friend of mine worked here as a sales agent/rep. for over 6 years, never missed a day, never late, always among the top sales agents for the week/month. One of the hardest working people I know. He deserved a promotion more than anyone else in that company BY FAR. However, no matter how many times he tried to be promoted, he wasn't and eventually he realized he never would be, because the only people who received promotions were "friends" of upper management. If you're looking for opportunities to grow within a company, don't waste your time here.