You are treated like a child instead of an adult. You basically have to ask to use the bathroom or you hurt your adherence. You can't ask to leave without having your coach ask for you even though you've been sitting around for hours doing nothing. Management chooses favorites when it comes to being helped or any job promotion. If you aren't friends with any upper management, you won't get promoted. They don't take mental wellness seriously, they only care about you taking as many calls as possible and how much money you're making. Are you sick? You either have to use a personal day (no sick days offered) or taken an absence which you'll be written up for regardless if you have a doctors note or not.