Pros
Love the coworkers, kind and decent colleagues on the sales floor. Hard working middle management. Coaches are good people, who truly care about their people.
Cons
Strict adherence policy is a joke. Constantly micromanaged, and so much "flavor of the week stuff. Constantly Pushing for revenue, quality of work / life balance has suffered. Commissions have gone down and company is finding ways to screw the hard workers out of commission. THIS IS A FACT. Every new policy change is designed to take commission away from the hard working sales workers. Company used to be a fun and good place to work for, but with all the greed and bs, good employees are getting burnt out and feel abused. It shouldn't take a degree in accounting to figure out each employees' weekly commission. Too many metrics designed to screw the employee and take money away from the sales employees. So much talk of verbatim statements and call flow, too much babysitting. Lack of trust with sales people.