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      Cleveland Clinic

      Engaged Employer

      Cleveland Clinic reviews

      This is a place to start in healthcare - Patient Service Specialist Cleveland Clinic Employee Review

      3.0
      Jun 23, 2022
      Patient service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have great coworkers and outlying locations are not micromanaged. All employees at my location do an excellent job at their jobs and function very well as a team, with great rapport, not needing on site management very much.

      Cons

      Underpaid. The expectations do not match the compensation. Management can be unsupportive and I have also been evaluated by my manager incorrectly. Management only observed me working for approximately 10 minutes in a 9 month period of time. It seems very inappropriate for them to craft my review and judge my work performance based on this. Some critiques by management are not backed up by examples or facts. Corporate Cleveland Clinic does not offer the same security safeguards as well as perks and benefits to smaller locations.

      Explore other reviews about Cleveland Clinic

      5.0
      Nov 30, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment for me

      Cons

      Nothing really bad to report

      avatar
      Cleveland Clinic Response
      7mo
      Thank you for your review. We appreciate your feedback and your time with us at Cleveland Clinic – best of luck in your future endeavors!
      3.0
      Jun 28, 2026
      Coordinator surgery, special unit
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health insurance and maternity benefits are great, though some people have been aggravated by the addition of a deductible in 2026. There is also decent tuition reimbursement, but you need to carefully read all of the policies as the wording can be tricky and even HR doesn't understand all of their own policies.

      Cons

      Pay seems inconsistent and raises are a joke, getting lower and later every year. PTO is decent but keep in mind that getting paid for holidays comes from that PTO and plan accordingly. HR is a complete JOKE! They never answer, don't seem to understand any of their policies, and have no idea what they are doing. It takes weeks to get ahold of anyone, and they are the farthest from helpful I've ever experienced. Retirement matching is based on years of service, they will put the money in the account but only vest after 3 years so don't count on the amount it shows unless you know 100% for sure you will be there more than 3 years.

      avatar
      Cleveland Clinic Response
      1w
      We appreciate your review. We want our caregivers to have the best experience possible working at Cleveland Clinic and your feedback is important in achieving that goal.
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