Best Environment I've Ever Worked In - Customer Success - Team Manager Clientbook Employee Review

Flexible and creative work environment. CTO is very talented and has harbored an amazing team of smart and hard working individuals. Your input for projects is valued and you are given the space to be creative. Your contributions have real impact!

Pay is competitive but you can’t expect top end of the pay scale. Unlimited PTO is sometimes hard to take when everyone’s input on the team really matters.

Great teammates, good product, fun culture activities.

It started out great, was a fun place to work, and seemed like a great place to grow your career. And then they implemented a 3-strike policy for the SDR team, and everyone felt very micro managed. You would get a strike for showing up after 8:00, not making your first call by 8:05, not making a certain amount of calls by noon, and not making a certain amount by the end of the day. Three strikes, you're gone. They didn't care if you had consistently hit quota previously without hitting those activity metrics. They cared more about the call volume than the number of completed demos. And then I also discovered that becoming an AE from SDR was nearly impossible. The environment quickly shifted from one that felt fun and rewarding if you worked hard to one where you felt like someone was constantly looking over your shoulder because they didn't trust you. Additionally, it felt like they rewarded the top reps with the best warm leads. And there were multiple times where reps would do everything they were supposed to, get a lead to show up for a demo, and then they would somehow find a way for the lead to not qualify even if it was ICP. It happened multiple times to multiple SDRs. If you barely missed quota a couple of times, they would start asking you things like, "do you still when want to work here?" And "are you interviewing at other companies?" Overall, it was not an environment where I felt wanted. I got the impression that working in other roles was different.