Pros
One of the best learning experiences I’ve had in my career thus far. The team is deeply customer-focused, open-minded and humble. There is a refreshing commitment to pushing the business forward and thinking through decisions from first principles. This is a fantastic place to work if you are curious, have a growth mindset and are intellectually honest. Genuinely candid feedback is common, so if you are able to filter and digest that feedback in an egoless way, then you will learn a great deal. The team is lean and values experimentation, both of which create space for those driven to have a profound impact on our customers. If you draw energy from that and are seeking that, then this is a good place for you. I’m also not sure if I’ll work on another problem that has this much of a burning customer need in the rest of my career -- couple that with the fact that we have an opportunity to make real change in the communities we’re serving creates another energy source that will always be there to draw from.
Cons
We are in the awkward “adolescence” phase that is commonplace in high-growth startups. If frequent change, fast pace and lack of process sounds unnerving to you, then this might not be a great fit. We are also not a very “context-push” company, so I’d consider that in your decision as well -- if you the idea of digging for truth makes you nervous or hesitant, then this also may not be a great place for you. We can definitely improve our cross-functional camaraderie (ie compensate for our globally distributed nature) and communication, but once again I’d bucket that as not atypical when it comes to high-growth startups.