Pros
The hiring process is unique and meritocratic. Case studies are a time commitment, but it's the best way to give everyone a fair shot at the job, regardless of your resume. And in general, the culture is the same way. You can take this job as far as you want it to go, and there are no toes to step on. If you're a customer support agent, nobody will stop you from writing an investment brief that PMs usually write. And they're pretty serious about letting shooters shoot and changing your place in the org based on your skills.
Cons
Can be a lot of work, but it is what you make of it. No equity unless you're S&O, Product, or Engineering, which sucks. You have to be cognizant of getting Slack pings at all times of the day and weekend (it's healthcare staffing, so customers are 24/7 non-stop) and communicating your bandwidth accordingly.