Pros
There is room for growth since they will promote from with in and the company is trying to double in size.
Cons
There is such a huge gap in communication between management and the lower level employees considering the relatively small size of the company. Human focus is severely lacking as is demonstrated by online customer reviews as well as the high rate of employee turnover. Management seems to think that this is normal and does not evaluate why their staff is so disengaged and unhappy overall. The reservations department management is extremely defensive, disingenuous and often bullies employees while maintaining a smiling facade. I do believe that the CEO and some other members of higher management are well meaning, so it is alarming that there have been no moves the evaluate why they can't keep employees or improve customer ratings.