Great Company with innovative ideas - Customer Success Specialist Cloud Coach Employee Review

5.0
Feb 19, 2019
Recommend
CEO approval
Business Outlook

Pros

I became a part of Cloud Coach after working in finance for several years. From the first meeting with management, I knew that this organization was passionate about its people, continually improving the products and services offered, as well as accommodating and servicing every customer segment with effective solutions. I have worked in many office environments, but I am thrilled to have found a company that fosters and encourages collaboration and new ideas on the table. Cloud Coach allows employees to bring their strengths to the table and I find that the team is passionate about what we build together because everyone on this team makes a difference to what we produce.

Cons

Having come from finance, I only had limited Salesforce user knowledge. The learning curve was the hardest part of acclimating to the new industry, but I was given ample time and opportunity to learn the processes and product before I was ever put into a position that I was not qualified to handle.

Explore other reviews about Cloud Coach

5.0
Mar 25, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cloud Coach is an amazing organization. Although they are small, they are very competitive in their industry. They compete with the biggest names in their field, and win due to their consultative approach, and truly have constructed the most scalable framework for post sales orgs needing a SF native PM and or PSA. They truly take customer feedback into roadmap considerations, and keep their accounts healthy, and happy.

Cons

I can't say I have a bad thing to say about the company. If you are coming from a massive (20k+ emp) organization, I would be aware of the inherent challenges of working for a small versus big company, but Cloud Coach has a great culture and product that's easy to get behind.

2.0
Feb 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Autonomy and freedom to do your job most of the time, depending on your position

Cons

Low salary compared to similar companies, lost management and lack of vision. Keep in mind the reviews below were before the company was purchased by a Capital firm, the CEO was replaced, and then about 80% of the company turned over after that and were filled with the CEO's friends and former colleagues.

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