Gratifying and Fun! - Customer Success Manager Cloud Coach Employee Review

5.0
Mar 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Cloud Coach listen to their employees and makes changes for the better. For example, we had a much smaller office that worked when we were smaller, but we moved into a larger office that everyone loves! The people are amazing and welcoming to new team members. The mood is relaxed but professional. They give chances to people who show promise even without Salesforce experience. I've had quite a few jobs in my life, and Cloud Coach has been the best experience I have had. It's challenging, but rewarding. They understand work life balance more than any other company I know of.

Cons

It is difficult at first. There is a significant learning curve, but the team is super knowledgeable and helpful. They want you to succeed, so they will help you learn everything you need to know to get the job done.

Explore other reviews about Cloud Coach

5.0
Mar 25, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cloud Coach is an amazing organization. Although they are small, they are very competitive in their industry. They compete with the biggest names in their field, and win due to their consultative approach, and truly have constructed the most scalable framework for post sales orgs needing a SF native PM and or PSA. They truly take customer feedback into roadmap considerations, and keep their accounts healthy, and happy.

Cons

I can't say I have a bad thing to say about the company. If you are coming from a massive (20k+ emp) organization, I would be aware of the inherent challenges of working for a small versus big company, but Cloud Coach has a great culture and product that's easy to get behind.

2.0
Feb 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Autonomy and freedom to do your job most of the time, depending on your position

Cons

Low salary compared to similar companies, lost management and lack of vision. Keep in mind the reviews below were before the company was purchased by a Capital firm, the CEO was replaced, and then about 80% of the company turned over after that and were filled with the CEO's friends and former colleagues.

See reviews by: Helpful|Rating|Date|All