Customer Coach - Customer Service Coach Cloudbeds Employee Review

5.0
Jun 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Great company. They have remote work as a company value they are proud of. They hire people everywhere in the globe and it makes the work environment even more interesting and fun. They are prompt to help if you have issues and the training is the best I've had so far. They are really careful about making you proud of the company and product you work for. The system is very complete and it's good to feel you are providing care for something that you believe in.

Cons

Working remotely is something many people see as only fun, but you need to have double responsibility for your organization and self-improvement. Also, working remotely means many times to be alone and having colleagues remotely only. I've been working for less than one year so I can't comment on promotions. however I see teammates growing up fastly.

Explore other reviews about Cloudbeds

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This can be a great opportunity for someone who enjoys a high-performance environment. The focus is mainly on prospecting, cold outreach, and closing new business. I’ve improved my skills in running product demos and following up with potential clients. Plus, the technology is solid with interesting features and integrations.

Cons

Success isn’t automatic; building confidence in sales requires persistence and consistency.

avatar
Cloudbeds Response
2w
Thank you for taking the time to share your experience with us. We’re glad to hear you’ve found Cloudbeds to be a place where you can build your skills, particularly in prospecting, product demonstrations, and customer engagement. It’s also great to know that our technology and product continue to be a positive part of your experience! We also appreciate your perspective on the nature of sales. Building confidence and achieving success takes persistence, continuous learning, and consistency, and we’re committed to providing an environment where our team members can continue to grow and develop those skills. Thank you for being part of the Cloudbeds team, and we wish you continued success!
2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

I cannot think of a single pro about this company. At least my coworkers have been great to work with, I guess.

Cons

Expectations are unbelievably high, but support is practically nonexistent. I was given no training, yet was immediately expected to handle complex tasks under relentless pressure with absolutely no room for mistakes. The pay is not even decent, and it falls far below what other companies are offering.

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Cloudbeds Response
1d
Thank you for taking the time to share your experience with us. We’re glad to hear that you had the opportunity to work alongside great colleagues. Building a collaborative and supportive culture is something we value, and we appreciate you recognizing your teammates. We also appreciate you sharing your perspective on onboarding, support, and compensation. Feedback like yours helps us continue evaluating and improving the experience we provide to our team members. Thank you for the time you spent at Cloudbeds, and we wish you all the best in your future endeavors.
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