Pros
Innovative technology and strong security reputation. Some talented engineers and developers showcase expertise.
Cons
The company's leadership, including executives, are grossly unfamiliar with operations and sales, leading to poor decision-making. Sales managers, operations, legal, and marketing teams are often under-educated not only in their specific fields but also regarding the geo-locations they support, causing miscommunication and inefficiencies. The support is horrendous—resolving issues can take months, severely impacting customer satisfaction. Internal processes are chaotic and inefficient, leading to delays and frustration. Despite being a billion-dollar company, their disorganization and incompetence are mind-blowing. Additionally, their HR department has a notorious reputation; employees who attempt to raise concerns about management are often shunned or ignored. There have been several lawsuits settled over wrongful termination within their state and local teams, highlighting serious internal issues.