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      Collaborative team but disconnected executive leadership - Sr Customer Success Manager Cloudflare Employee Review

      4.0
      Jun 15, 2026
      Sr customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people at Cloudflare. Everyone is extremely helpful and collaborative. People stay at the company for a while which is always a great sign. Product is really good and customers really like it.

      Cons

      The executive team is extremely out of touch. Rarely interacted/heard from roles of VP and above. Lots of big egos with little care for the people they're leading. Compensation is lower than industry standard. Doesn't reflect the success of the company.

      Explore other reviews about Cloudflare

      5.0
      May 1, 2026
      Technical program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good culture and strong talent

      Cons

      Expectation to manage up and extremely fast paced environment

      2.0
      Jun 12, 2026
      Senior strategic account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Strong platform - Mostly friendly and smart people - Good salary, but substandard benefits

      Cons

      - Strong culture of favoritism: if you’re not an OG or coming in from Palo Alto, you’ll face an uphill battle in sales. - Sales culture is terribly toxic, political, and cliquey, especially with the Palo Alto Networks invasion. - Ridiculous internal processes and poorly designed tools (still use more spreadsheets than tools, quotes can take weeks and I’m not kidding) - Zero sales tools (No Outreach, Gong, good luck even getting Zoom Info) - Substandard BDR team with 12:1 ratios of BDR to AE. Got zero set meetings in over 1 year with our team’s BDR.

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