This is a Call Center! - Research Associate CoStar Group Employee Review

1.0
Mar 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay & Benefits are good. This is an entry level position only requires Bachelor Degree. You will probably like your coworkers and direct supervisors.

Cons

Unfortunately none of the above will matter. The job itself is quite simple. Talk to people and do research to ensure product is accurate. However the metrics which is the main focus of your job will not allow you to ensure the product is correct. You will instead spend your day trying to get people to stay on the phone with you long enough to meet the ridiculous call goals. Instead of spending the time to research your market to make sure everything in the product is correct. People will complain about you calling monthly they will politely ask you to call less often or go to their website, they will hang up on you, they will curse you out, but it does not matter you will call them again next month. If you do not meet the metrics you will be fired. Every one there is scared that they will not have a job the next week due to not meeting the metrics which change monthly. There is no room for advancement. You will be so stressed out from work your life outside of work will suffer. Senior management is aware, they send out "anonymous" surveys but nothing changes. Your direct supervisor has no control neither do the managers over them. It all comes down from the top. Where their idea of fixing it, is sending out catch phrases to help "brand" the company better. In most cases these taglines are a misrepresentation (lie).

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CoStar Group Response
9y
Thanks for leaving feedback; we appreciate your input on metrics. We carefully design our goals to help researchers excel and to create value for clients. Calling is a crucial component of research. It helps gather information that simply cannot be obtained through any other means. We know calling isn’t for everyone, which is why we emphasize that calling is required in the job interview process and provide several weeks of training to every new researcher.

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Pros

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Cons

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1.0
Jul 9, 2026
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Recommend
CEO approval
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Pros

This company makes a strong first impression during the interview and training process. Unfortunately, my experience after onboarding was very different. Decision-making is highly centralized, leaving employees with very little autonomy. The company emphasizes ethics and integrity, but my experience did not consistently reflect those values. Favoritism also appeared to play a significant role in how employees were treated and how decisions were made. HR presents itself as a resource for employees, but concerns often end with, “It will be up to your manager.” That can be frustrating when the issue involves your manager or requires an impartial review. CoStar has developed a reputation for these issues, and from what I experienced, it wasn’t always this way. A few years ago, the company at least appeared to prioritize its employees. Today, that commitment feels diminished. The return-to-office expectations can also be unreasonable. During severe weather, employees are still expected to report to the office even when many other companies in the area allow employees to work remotely for safety. Finally, performance expectations and metrics are frequently changed, making goals increasingly difficult to achieve. Combined with inconsistent communication from leadership, it creates an environment where employees often feel unsupported and uncertain about expectations.

Cons

Good Health Benefits for families and singles Decent pay

3
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