Essentially a Call Center - Tenant Research Associate CoStar Group Employee Review

1.0
Nov 16, 2017
Recommend
CEO approval
Business Outlook

Pros

I stayed for the pay, benefits, cafeteria, and free snacks (they're the only pros about this place).

Cons

I left because of the micro-managing, unrealistic metrics, and horrible management. This is essentially a call-center. You call (harass) tenants all day every day and ask them questions about their location, lease terms, rent, services, etc. , enter it in a database to then sell to brokers and companies for an ungodly rate. The work is monotonous. The managers put such emphasis on #s (legit hashtags--the goal when I left was at 48 #s per day and 25 1-min long "interviews") that quantity is valued over quality. People cheat and they are rewarded while others gather legit data and are penalized for not reaching the quota. Management watches the amount of calls, the minutes between the calls, how long the calls lasted then grade you (QA) on random calls. Which would be fine if it wasn't for the fact that there are 404 points to lose but the lowest score you can get is a 0 and the highest is 100 (HOW DOES THAT MAKE SENSE?) Upper management is so far removed it's laughable. They will walk the floors and complain out loud that they don't hear enough people dialing/calling. They also have these idiotic boards every where that are supposed to show the # of tenants researched, # of calls made, and # of interviews but the #s are random and don't make sense much like this company. If you're thinking of applying here and you're reading the reviews thinking "oh it can't be THAT bad." It is. Truly. Do yourself a favor and keep looking. No amount of money is worth this amount of stress, anxiety and unhappiness. TL;DR I wouldn't recommend this job to my worst enemy and that's saying a lot because referral bonuses are $1500.

Explore other reviews about CoStar Group

5.0
Feb 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great experience in a high-level, fast-paced data company. You have to put in the work to learn the job immediately. Prove your skills and learn by doing. Fun companywide events and great campus.

Cons

Some positions require extra work to meet weekly goals.

1
1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

401k, medical benefits snacks decent base salary

Cons

Working at CoStar Group was one of the most emotionally exhausting sales environments I’ve experienced. The culture on my team was extremely male-dominated, hyper-competitive, and very much “sink or swim.” Collaboration was talked about constantly by management, but in reality the environment rewarded internal competition, territorial behavior, favoritism, and politics over actual teamwork. As one of the few women on the sales team, I often felt isolated and unsupported. Instead of mentorship or coaching, the expectation was basically: “figure it out yourself.” New hires were thrown into difficult situations with inconsistent training and unrealistic expectations, while certain reps appeared to receive stronger books of business, better territories, or more support than others. It created resentment and a toxic atmosphere where coworkers often felt more like competitors waiting for you to fail than teammates. The turnover was incredibly high, which should have been a red flag. Management pushed aggressive quotas and nonstop pressure while failing to address morale, burnout, or fairness concerns. There was also an unhealthy obsession with leaderboard culture and internal politics that made the workplace feel stressful every single day. What disappointed me most was that I genuinely believed in the product and enjoyed helping clients. Many customers loved working with me, and I built strong relationships. But internally, the environment became mentally draining. The constant competitiveness, lack of support, and toxic culture eventually outweighed the positives of the role.

5
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