Andy If You Care About CoStar Then Read This - Sale Representative CoStar Group Employee Review

1.0
Aug 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay, product is superior to all others like it in it's field, research staff is hard-working and genuinely tries to do well. C

Cons

My 1st year started off well enough, I had hit my number every single month since I started then came the sales conference. Our brilliant CEO decided to raise quotas by almost 50% after 1 quarter of solid sales performance! Not only that but they slashed sales reps pay for hitting their number by almost double. All sales reps walked away from the sales conference feeling demotivated and dejected. You ask any rep how they felt about the new commission plan and you will get negative feedback. Eventually I got over it but then came the most illegal and unethical move I have seen from a company, namely, the non-commissionable deals. If you get a deal rejected for ANY REASON, it automatically becomes unpaid. There's absolutely zero recourse since your manager can't help and your RVP is useless. Since that day I have lost all faith in my career here.

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CoStar Group Response
7y
CoStar is a growth company and each year sets challenging but achievable targets. Q4 2017 saw a major change in our competitive environment, an unprecedented investment in research, new analytics releases and the optimization of LoopNet as a pure listing platform for paid advertisers. Our products have never been better and the opportunity never greater. Many of our reps in 2018 have not only reached their 2018 targets but have significantly exceeded them. Year to date sales commissions are higher in 2018 than for the same period in 2017. We have tried to ensure greater pricing consistency for clients and focusing on ensuring our salesforce enter accurate proposals is good business practice. If we price clients fairly and consistently, service them well during the life of their contracts we will further improve upon our outstanding renewal rates. Your feedback is welcomed and all of the senior sales management including the EVP Sales would be delighted to show you how to become one of the many top performers we have here at CoStar.

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Cons

Working at CoStar Group was one of the most emotionally exhausting sales environments I’ve experienced. The culture on my team was extremely male-dominated, hyper-competitive, and very much “sink or swim.” Collaboration was talked about constantly by management, but in reality the environment rewarded internal competition, territorial behavior, favoritism, and politics over actual teamwork. As one of the few women on the sales team, I often felt isolated and unsupported. Instead of mentorship or coaching, the expectation was basically: “figure it out yourself.” New hires were thrown into difficult situations with inconsistent training and unrealistic expectations, while certain reps appeared to receive stronger books of business, better territories, or more support than others. It created resentment and a toxic atmosphere where coworkers often felt more like competitors waiting for you to fail than teammates. The turnover was incredibly high, which should have been a red flag. Management pushed aggressive quotas and nonstop pressure while failing to address morale, burnout, or fairness concerns. There was also an unhealthy obsession with leaderboard culture and internal politics that made the workplace feel stressful every single day. What disappointed me most was that I genuinely believed in the product and enjoyed helping clients. Many customers loved working with me, and I built strong relationships. But internally, the environment became mentally draining. The constant competitiveness, lack of support, and toxic culture eventually outweighed the positives of the role.

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