Best call center job out there - Research Associate CoStar Group Employee Review

2.0
Aug 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Pays well (50k for RA1), good benefits (401k and health plans), well-meaning people, and easy once you learn the ropes.

Cons

Well, you work for a glorified call center as many reviews on here have stated. It’s repetitive work where you have to hit your call and dial goals or management will be on your case, daily. Direct supervisors vary on their methods but most are NOT handsoff since upper management is also on their case if their “team” doesn’t achieve the monthly goals. As a result, upper management becomes a boogeyman. It’s hard to find the motivation to work at a job which is the exact same thing until maybe you’re able to move up (around month 5ish). The “clients” are also very wary of costar in the CRE industry. The little fish hate costar (takes their info for free to sell a product they have no use for) and the big fish only have their admins talk to us so you get very squeezed with whom you can speak. You’re essentially in a quasi salesman/customer service position even though your department says “research.”

Explore other reviews about CoStar Group

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The opportunity to build skills and income.

Cons

Low ramp up in sales

1.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company makes a strong first impression during the interview and training process. Unfortunately, my experience after onboarding was very different. Decision-making is highly centralized, leaving employees with very little autonomy. The company emphasizes ethics and integrity, but my experience did not consistently reflect those values. Favoritism also appeared to play a significant role in how employees were treated and how decisions were made. HR presents itself as a resource for employees, but concerns often end with, “It will be up to your manager.” That can be frustrating when the issue involves your manager or requires an impartial review. CoStar has developed a reputation for these issues, and from what I experienced, it wasn’t always this way. A few years ago, the company at least appeared to prioritize its employees. Today, that commitment feels diminished. The return-to-office expectations can also be unreasonable. During severe weather, employees are still expected to report to the office even when many other companies in the area allow employees to work remotely for safety. Finally, performance expectations and metrics are frequently changed, making goals increasingly difficult to achieve. Combined with inconsistent communication from leadership, it creates an environment where employees often feel unsupported and uncertain about expectations.

Cons

Good Health Benefits for families and singles Decent pay

1
See reviews by: Helpful|Rating|Date|All