Call Center - Research Associate CoStar Group Employee Review

1.0
Mar 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Snacks and benefits are good

Cons

This is basically a call center and you are just a number there.

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CoStar Group Response
7y
Thank you for taking the time to provide feedback and thank you for your contributions while you worked with us. While there are many aspects to our researchers role, telephone calls are a very important component of our research methodology. It’s been shown time and time again that calling drives value for our clients by obtaining information that simply cannot be gathered through other means. Our hope is that every CoStar employee is engaged with and enjoys their role; ultimately it sounds like this position was not a good fit for you. Again, we appreciate your work while you were here and wish you the best of luck.

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Cons

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1.0
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CEO approval
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Pros

This company makes a strong first impression during the interview and training process. Unfortunately, my experience after onboarding was very different. Decision-making is highly centralized, leaving employees with very little autonomy. The company emphasizes ethics and integrity, but my experience did not consistently reflect those values. Favoritism also appeared to play a significant role in how employees were treated and how decisions were made. HR presents itself as a resource for employees, but concerns often end with, “It will be up to your manager.” That can be frustrating when the issue involves your manager or requires an impartial review. CoStar has developed a reputation for these issues, and from what I experienced, it wasn’t always this way. A few years ago, the company at least appeared to prioritize its employees. Today, that commitment feels diminished. The return-to-office expectations can also be unreasonable. During severe weather, employees are still expected to report to the office even when many other companies in the area allow employees to work remotely for safety. Finally, performance expectations and metrics are frequently changed, making goals increasingly difficult to achieve. Combined with inconsistent communication from leadership, it creates an environment where employees often feel unsupported and uncertain about expectations.

Cons

Good Health Benefits for families and singles Decent pay

3
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