Do your research and trust your gut. . . - Sales CoStar Group Employee Review

2.0
Aug 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Best products in the industry, no real competitor, plenty of opportunity to grow with the company. Great office space and good benefits. You can make some good money if you can make it through the ramp up and survive the dog eat dog culture. Also great people in the operation of the beast. But once you get into senior management good luck.

Cons

To say people are treated poorly is an understatement. CoStar claims to care about their people and they say the right things. But man, it can't be further from the truth. Focusing on sales, it is a grind. Monthly quotas change all the time, the comp plan punishes long time performers and changes every year, no merit based pay increases. The new EVP of sales has zero clue about what is going on yet keeps messing up a great business while pushing out great leaders across the country. The accelerated departure of tenured AEs and managers is very scary, but they don't care. Just look at the departure of the officers of the company, only one of the remaining executive leaders has more than 5 years with the company. Turnover is high across the board and management either does not listen or just does not care. Even when long time performers give up and leave, there is zero reaction. It is sad to see, but the chaos continues. I could go on but I won't, you get the picture. I finally quit and it was the best decision I have made in my career.

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CoStar Group Response
10y
CoStar Group is growing rapidly and continues to be a great success, spurring exciting new opportunities through changes in leadership and acquisitions of other companies. These changes can take a toll on an organization, and their effects do take some time to adjust to adequately meet the needs of both clients and employees. CoStar Group has done extremely well in sales following the launch of new products this year, with its highest sales month ever in June this year – our executive leadership plays a big part in facilitating and creating opportunities for salespeople to succeed at the level they have so far. We listened to employee feedback regarding merit base pay increases, which is why we have implemented a performance review and merit base pay increase system for the 2015 calendar year, which has been communicated to all members of Sales on multiple occasions so they know what to expect when the new performance review process rolls out following the new year. I’m sorry you made the decision to leave prior to us being able to implement this. We are concerned about turnover in Sales, and are listening to our employees through opportunities for feedback including exit interviews, our annual CEO for the Day event and reviews like yours to look at what steps to take to improve organizational effectiveness and employee engagement. From that we have established and continue to work on a clear career path for salespeople as well as development opportunities to prepare them for promotion and increased success in their current roles. Regarding the senior management team your reporting of the number of executives with more than 5 years’ tenure with CoStar is not accurate. The majority of the CEO’s direct reports and the next level down of their direct reports have been with CoStar at least 3 years, and in many cases 10 years or more.

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Pros

Good org and team and culture

Cons

KPIs above all, inflated expectations for product

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1.0
May 11, 2026
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Pros

401k, medical benefits snacks decent base salary

Cons

Working at CoStar Group was one of the most emotionally exhausting sales environments I’ve experienced. The culture on my team was extremely male-dominated, hyper-competitive, and very much “sink or swim.” Collaboration was talked about constantly by management, but in reality the environment rewarded internal competition, territorial behavior, favoritism, and politics over actual teamwork. As one of the few women on the sales team, I often felt isolated and unsupported. Instead of mentorship or coaching, the expectation was basically: “figure it out yourself.” New hires were thrown into difficult situations with inconsistent training and unrealistic expectations, while certain reps appeared to receive stronger books of business, better territories, or more support than others. It created resentment and a toxic atmosphere where coworkers often felt more like competitors waiting for you to fail than teammates. The turnover was incredibly high, which should have been a red flag. Management pushed aggressive quotas and nonstop pressure while failing to address morale, burnout, or fairness concerns. There was also an unhealthy obsession with leaderboard culture and internal politics that made the workplace feel stressful every single day. What disappointed me most was that I genuinely believed in the product and enjoyed helping clients. Many customers loved working with me, and I built strong relationships. But internally, the environment became mentally draining. The constant competitiveness, lack of support, and toxic culture eventually outweighed the positives of the role.

5
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