1.0
Jun 21, 2025
Former employee
London, England
Recommend
CEO approval
Business Outlook
Pros
Salary is quite good but…
Cons
The management is extremely controlling, monitoring and grading every single call. Everyone works like a machine, constantly under the pressure and fear of being fired at any moment. It feels like you’re just trying to survive each month to avoid getting a disciplinary notice. I used to think the Glassdoor reviews were exaggerated, but it’s even worse than I imagined—they completely drain you emotionally and mentally. The environment is toxic, exhausting, and suffocating.