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Cogent Communications

Is this your company?

Call center - Worst job of my life - All the positive review are fake and from the company ; says a lot about them. - Global Account Manager Cogent Communications Employee Review

1.0
Nov 1, 2023
Recommend
CEO approval
Business Outlook

Pros

-you have 6 months to get a paycheck and find another job

Cons

This is essentially a call center job, and not much more. Here's what you can expect if you decide to take it: -HR will relentlessly pressure you to accept the offer, major red flag. -hourly position, no matter what role you're hired for. -obligated to commute daily to a depressing office, and you'll have to pay for parking, which cost you over $2,000 a year. -laptops they provide are purchased from eBay during the pandemic, poor quality and often barely functional. -required to clock in and out every day, just like you would in a traditional call center. -The so-called "coaches" who provide training may have less experience than you do. -The VP and managers spend their days only on approving "ICBs" and won't be of much help in teaching you anything since they don't know anything else. -Micromanagement is at an all-time high: they'll constantly check your emails and activities, pressure you to make calls all day, and may even use their phones to record and spy on you -Sometimes they will buy you pizzas to make you forget the depressing situation you are in. -CEO will tell you every Tuesday that you're just a telesales worker, and will never listen to anyone else opinion -Management is so excited to do what they call "challenge" which is stealing an account from another rep. Brilliant idea to create toxic competitive environment, as it was not already depressing. -Finding new business is nearly impossible because sales reps repeatedly target the same prospects without success. The 6 months turnover in sales reps only perpetuates this problem. -Closing a $200 deal is celebrated as a major achievement, which is quite underwhelming. -You won't be able to make a move without getting the CEO's approval for everything. -Working here can damage your reputation in the telecom industry, as companies are aware of Cogent's reputation and may be reluctant to hire employees from this call center.

Explore other reviews about Cogent Communications

5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company that offers great solutions and cares about customers.

Cons

None up to this point

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Free coffee and soda that's it.

Cons

Where do you even start. The company has no direction and the stock has dropped over $70 in a year. All the cutbacks that they make to cover losses come from reps compensation. You have to clock in and clock out everyday like you work in a candy factory and if you miss clocking in or clocking out they fire you. So many lazy people .They equip you with a laptop from 2017 that barely works and an iPhone SE from 2006. Most of the prospects block the numbers so cogent can't call . They have no one to sell to.

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