3.0
Oct 24, 2017
Former employee, more than 8 years
Roseburg, OR
Recommend
CEO approval
Business Outlook
Pros
Managers were great, caring and concerned with your life. Upper management really concerned about $$'s. After last merger things went downhill fast. Still managers in Customer Service were wonderful, trying their hardest to keep us upbeat.
Cons
Took us from a great Customer Service call center to not good. Way too many people calling in for how many call center people available. Closing 30 bank location within the next year. Bank locations don't know enough to help people with online information and a lot of everyday procedure's making call volume soar.