Worlds Greatest Bank - thinking probably not - Worked there almost 10 years - Customer Service/Online Banking Columbia Bank Employee Review

3.0
Oct 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Managers were great, caring and concerned with your life. Upper management really concerned about $$'s. After last merger things went downhill fast. Still managers in Customer Service were wonderful, trying their hardest to keep us upbeat.

Cons

Took us from a great Customer Service call center to not good. Way too many people calling in for how many call center people available. Closing 30 bank location within the next year. Bank locations don't know enough to help people with online information and a lot of everyday procedure's making call volume soar.

Explore other reviews about Columbia Bank

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Columbia Banking System has been a great place to work for thus far. The environment is enjoyable and the company itself is virtuous.

Cons

There is quite a bit of downtime in-between customers, but this is also a pro because it means there is ample opportunity to get more customers through the door and banking with us.

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great People, generous Vacation and Sick time, and decent facilities.

Cons

Poor communication from leadership. Typical "Good ol' Boys Club" type politics, and too many convoluted policies and procedures to keep up. Hard workers are awarded with more work, while others are allowed to skate by under the radar.

1
See reviews by: Helpful|Rating|Date|All