Pros
There are still a lot of nice people who are trying to make a difference (who joined because the bank used to have a vision, and still has a unique aura), but all of the action is in Pivotus Ventures, the subsidiary in Menlo Park. Umpqua is a sandbox for their innovation and is going through an existential crisis. At this point, the company is making up for years of customer neglect. Just read the reviews in the app stores, Yelp, Google, etc.
Cons
- Uninspiring leadership with lack of vision - No digital leadership / innovation / investment (outside of Pivotus) - Lots of fear in the air - Terrible mobile app - Disjointed customer experience - Too many not nice people who play politics - Mediocre compensation and benefits - It's the banking industry, so you get all of that plus the crazy regulatory environment