Pros
I loved my co-workers and many of my customers. When I started in 2019, compensation and benefits were above average for the industry. The company took COVID seriously at the outset. I was never encouraged or instructed to act unethically.
Cons
Company dropped COVID precautions in the middle of Delta wave. Raises were frozen this year AND commission/incentives were cut despite it being the most profitable year in company history and benefits getting significantly more expensive. Company is losing employees rapidly and is in a hiring freeze due to the merger - this means I was doing three other peoples' jobs for NO extra money. Regional management has tried to compensate by micromanaging and working people harder. Systems are outdated and cobbled together, things constantly break, no accountability or follow-up in solving customer problems.