Pros
Management generally prefers keeping customers satisfied as a means to growing our relationship rather than always pushing for sales. The bank has good management and likes to hire from within
Cons
The incentive program recently changed, drastically reducing my overall incentive pay. The system also feels quite convoluted - it is hard to tell how my sales activity translates to incentive pay. Back office support departments have good people in them, but a good number of apathetic or over-worked individuals who seem less than willing to help the customer facing staff. At times dealing with complex issues I would reach out for help and be told to "look it up" in our procedures manual - a manual which often didn't have the specific information I needed