Pros
Great affordable benefits, paid volunteer time up to 40 hours a year, PTO and paid holidays. Most of the time there is a great team environment. Lots of communication about operational changes, new campaigns, sales goals etc.
Cons
The company was growing in a great direction until the merger. Since the merger, Umpqua has cut back tremendously on costs including reducing associate's hours. There has been lay offs and most likely there will be more. Management is flat out terrible. Managers are moved around to different stores constantly. Managers that have been at locations for longer don't really do anything. Some managers disappear during the day and do personal errands while their team is scrambling to keep up with all the work. Many store managers are lazy and really shouldn't even be in management. Also, self evaluations are a joke, if you haven't reached the requirements for the next level UA position don't count on getting a raise. The most you will get is 3%. Try not to get hired at the end of the year because then you won't get a raise for a year and half,. Raises are usually in April and they wont review you if you started in November/December. Upper management is mostly Sterling, it's no longer legacy Umpqua. Old school Umpqua area managers were much more concerned about company culture than Sterling. Sterling has taken over most of the upper management and its obvious because it has impacted the associates. They demand that we cut back our hours, which means managers are micromanaging hours for all employees. Work 15 min over you shift, come in 15 min later the next day. Unfortunately our roles have been cheapened, it feels more like working for a fast food company than a bank who values our efforts.