Pays well, antiquated call center culture - Temp Customer Service Representative ComEd Employee Review

3.0
Mar 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Not Complex, Pays Well, Friendly enviroment ( for the most part)

Cons

Union shop, in the frame of excellent pay was negotiated for not so favorable terms. Such as a 30min lunch break with few options/accomodations to get and/or eat lunch in that short period. Mandatory OT, up to 16hrs if on-shift. MUST come in if called during off day(s). Some processes could benefit from streamlining. Leans too heavily on time related call metrics, than actual customer experience/satisfaction.

Explore other reviews about ComEd

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work at. Lots of opportunity to move up the ladder.

Cons

No cons. A great company overall

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and work-from-home option on Mondays and Fridays. Great place to learn about the industry, as ComEd/Exelon is a leader in its field. Generally a very positive work culture, with a few toxic people here and there - no different from any company. They also encourage you to move around to different roles if you so choose, which is really supportive and unique among companies.

Cons

Pay is FAR below the industry standard. Lots of PMs are jumping ship for $30K - $50K more pay doing the same job in other companies - including ComEd's consulting firms. And now, it appears that the annual bonus is going to be partially cut by the new "high performance workforce" initiative - thereby eliminating the final incentive to stay. Unfortunately, I have now joined the ranks of those looking for greener pastures myself. I'd love to stay, but I can't ignore the ability to make $40K more elsewhere.

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