Pros
Remote work , health care benefits, you have the option to work from 730 to 4 as opposed to the normal 9 to 5.
Cons
Training is useless , you sit in zoom for a month while the trainer reads off the PowerPoint .After 4 weeks of “ training” you are expected to start taking calls, you’re resource is one note which isn’t useful when it comes to searching for information that you need . BEWARE calls are very depressing and lots of callers call in upset and angry because of their frustration towards our claim process . Ive had callers threaten to report us due to their experiences with us . I’ve been yelled at and spoken to very rudely . Calls can last an hour long . Team leads are not helpful and don’t care about you’re mental health their main focus is production .! How are you expected to reach 40 calls everyday when callers are angrily venting and crying to you, speaking about their suicide attempts and mourning loved ones deaths .this company does not appreciate you’re efforts you are just a number .