Okay- ish - Customer Experience Specialist ComPsych Employee Review

3.0
Apr 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Schedule is M-F if you want weekends off Team Leads really try to encourage and work with you

Cons

Work System and Hardware lackluster Can wear you down mentally dealing Customer Service is secondary to making the numbers Getting help is via text messages instead of speaking directly to a person The IT help desk is almost always unavailable as they’re understaffed

Explore other reviews about ComPsych

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

I have been working at Compsych for about 3 years now and i can say i really enjoy working there. Everyone is super supportive whenever i need assistance on something. Our new office is just an icing on the cake. I like working with my team and my manager is very supportive which makes me enjoy coming to work everyday.

Cons

I think it would be nice to have more opportunities to network with people from other departments

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission is real here. ComPsych sits at the intersection of behavioral health and workforce wellbeing, and that purpose comes through in the daily work in a way that isn't just marketing language. If you care about the EAP space and the impact it has on employees around the world, this is a place where that matters. The people are a genuine standout. Across departments, you find colleagues who are sharp, collaborative, and invested in doing good work. Teams tend to be lean, which means individuals carry real responsibility and have the opportunity to make meaningful contributions. That can be energizing if you are someone who wants ownership over your work. The global scope of the business is a differentiator. For anyone interested in global operations, the breadth of markets and programs ComPsych operates across creates exposure that is hard to find elsewhere. There is real complexity to navigate and that complexity builds skills quickly.

Cons

Growth within the organization can feel inconsistent. There are opportunities, but they are not always visible or equitably communicated, and career pathing can vary significantly depending on your manager and team. Internal processes and cross-functional coordination can be slower than the pace of the business demands. As the company continues to grow globally, investment in infrastructure and process alignment would go a long way.

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