Pros
If you are in sales. There is good money to be had. I was in inbounds sales. You will top out at 100k. I was 1 of 2 hitting that. They want you at 60k. They adjust the commission plans all the time to make sure of it.
Cons
Make 1 mistake that was clearly not on purpose and they will fire you. Constantly raising the metrics you have to hit to make money. Example rgu% was 35% 6 years ago now it's over a 100%. Becomes very stressful. Other departments aren't trained well and will call you in sales to do their job. Whenever they do it hurts your metrics and they do not care. Comcast clearly doesn't either because they don't do anything about it. Also I worked there for 9 years. 2 different call centers 2 different states. Never saw a black manager. They have a black VP so maybe that makes it ok. Idk. I see a glass sealing at supervisor for black employees. We had a couple snow storms. The streets were very dangerous. I'm from mn. I know how to drive in snow. They finally let us out in the middle of the storm. People had to stay in hotels, got in to accidents. I had to be pushed multiple times. Was their a apology? nope.