Pros
The Benefits and my previous coworkers
Cons
The management is horrible, esp the manager I had. He was never around and when he was around he would talk about things that had nothing to do with the job. When it came time for reviews he was very brief, claimed that he would assist but he was full of it. My manager was sexist treated the women different from the men. The metrics were unrealistic, I mean 9mins per call are they forgeting FL has a lot of retired people so imagine cutting off an older person to reach your 9min requirement. Oh but at the same time you want to me to sell to an older upset customer. Managers not taking calls when we request for a sup. You want us to handle all of the stress of the customers but we get nothing in return. The least you can do is make lunch an hour long. Management needs so much training it's crazy, I could do the job better than my supervisor. It was too much for me to take I took my time off and used it to move back north. And as far as receiving free cable if u do not live on the outer parts of Orlando you will not get free cable so its pointless.