Pros
Overall the co-workers, courtesy service and health benefits 401k etc.they do care about their customers and impact on the community, such as comcast care day etc.
Cons
They change too many things last minute, there is way too much of an emphasis on sales.you are expected to attempt to sell on EVERY call, yet get paid significantly less then the sales department, who are treated like the favored child, with sundays off GUARANTEED, there department closes at 10pm while care closes at 12am, and on saturdays they are closed after 6 or 8 i recall and care is low and behold until 12am. You are bombarded with calls, there are no days where u get even more then 10 secs between calls,I used to have a bottle of water at my desk ( no food or other drinks allowed if not bottled) and could not even open it to take a sip if i wanted to have good stats.Also, they tell you you will change shifts every 3-4mnths yet as of january going on August there was 7months with no shift change, and there was no warning beforehand.this significantly affects you as even though you can swap shifts with fellow co-workers this is only if done 3days beforehand and if they even want to take your shift, which with the poor selection of shifts they have fr the majority of the workers is highly unlikely.The job is a stress zone only take it while looking for something better.