Great Company but needs to improve on salary to retain talent. - Sales Development Manager Comcast Employee Review

4.0
Sep 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Phenomenal products with cutting edge technology!!! Finishing construction on 2nd tower in Philadelphia dubbed the "Silicon Valley of the East!" Senior leadership gets it & will remain on technology cutting edge for years. Employee benefits are top notch and employee courtesy service is a nice perk. Company is making improvements in customer experience using NPS system. Tools we have to use to do daily job are good and assist in getting the job done.

Cons

While company IS making strides in employee engagement, there's room to improve!! Biggest area is in salary. My former position was a base plus commission but overall "Total Targeted Compensation" not including benefits or courtesy service was far below similar positions in competitive companies. Because we were in the 'Direct Sales' department and a portion of our monthly/yearly compensation was tied to performance; we were not eligible for quarterly company bonuses. There's no clearly defined career pathing or mentorship programs, so advancing is up to employee to network, seek out opportunities and find their own way.

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5.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Work Culture is fantastic with good vibes.

Cons

nothing much about the Cons.

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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