80 hour work weeks at less than minimum wage - Residential Direct Sales Representative Comcast Employee Review

1.0
Apr 25, 2013
Recommend
CEO approval
Business Outlook

Pros

Free TV, Internet, and home phone if you are ever home to use it.

Cons

Exactly the same in Johnson City (Gray), TN as it is described in Huntsville, AL: Can't wait for the new iComp pay plan, more GPS tracking, & more performance management (PM) write-ups every two weeks. Basically your job is threatened every two weeks. Immense STRESS. "This company has a pay structure that is set up for failure. Your commission is considered a pay advancement for the sales you make, however, if the customer does not keep the service or pay their bill four months down the road you will receive a "charge back" on the money you made on the sale. Poor customer service will likely be the cause of the customer cancelling the service that causes you to lose money. You will end up with "literally" a negative pay check. Yes, I have seen this happen. The quota is unrealistic to meet therefore you never receive the targeted pay. At the end of the year, you have paid Comcast to "let" you work for them. Not to mention the danger Comcast subjects you to by sending you into dangerous neighborhoods. They will micro manage you even on your time off and "GPS" track your every movement. In summary, Comcast has managed to master manipulate the pay structure to get "FREE LABOR" from their employees. This company will lead you into bankruptcy before you even realize it. For those of you who have read this, they have set the pay structure up for failure. You WILL work for FREE do not say I didn't warn you if you decide to proceed. There is however a current investigation being conducted by the labor board."

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are great. The managers are friendly

Cons

They keep changing the commission structure.

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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